Hortixchange
HortiXchange

Privacy policy

HortiXchange                                                                                                                  www.hortixchange.com
De Amer 22                                                                                                                      support@hortixchange.com
8253 RC  Dronten
The Netherlands

1. GENERAL

A. Privacy

  1. HortiXchange takes your privacy seriously. We process personal data about you when you use our website, our services or because you provide this data to us yourself.
  2. We process the data you have provided to us in an extremely careful manner. This privacy statement gives you a clear overview of which personal data we process, how we handle this personal data and why we collect it.
  3. In the sense of the General Data Protection Regulation, HortiXchange is a so-called controller in this regard.

AN OVERVIEW OF THE PERSONAL DATA WE PROCESS

A. From you as a website visitor

  1. Name
  2. Address data
  3. E-mail
  4. Phone
  5. Payment details
  6. Other personal data that you actively provide when contacting
  7. Location data
  8. Information about your activities on our website
  9. IP Address
  10. Internet browser and device type

3. SPECIAL AND/OR SENSITIVE PERSONAL DATA WE PROCESS

A. Minor

  1. Our website and services do not intend to collect data about website visitors who are younger than 16 years of age, with the exception of written permission from parents or guardians. HortiXchange cannot check whether a visitor is older than 16, so we advise parents to be involved in the online activities of their children. In this way we can together prevent data about children being collected without parental consent.

B. Contact us if you suspect an error

  1. If you are convinced that we have collected personal information about a minor without the aforementioned consent, please contact us at support@hortixchange.com. We will then immediately delete this information.

4. WHY AND HOW LONG WE NEED DATA

A. HortiXchange processes your personal data for the following purposes:

  1. To be able to e-mail you if this is necessary to be able to carry out our services;
  2. To send you our newsletter when you have registered for it;
  3. To give you the opportunity to place orders and pay for them immediately;
  4. To send you information upon request as a result of the contact form and finally;
  5. Analyze your behavior on the website in order to improve our website and tailor it to your preferences.

B. Retention periods

    HortiXchange will not keep your personal data for longer than is strictly necessary to realize the purposes for which your data is collected. If you would like information about our retention periods in your specific case, please contact us at: support@hortixchange.com

5. THIRD PARTY PROCESSING

  1. In addition to any cookies we may use, as included in our cookie statement, we share the data we collect from you on this website with the following third parties: a. Various payment methods, including iDEAL, so that orders placed can be settled immediately.
  2. We have made good agreements with the above processors. We force these third parties to use at least the same level of security of personal data as we offer you as a controller.

6. MAP YOUR WEBSITE VISIT

A. Cookies

  1. HortiXchange uses cookies. There are different types:
    1. Functional cookies: These are cookies with a purely technical functionality. These ensure that the website works properly; for example, your preferred settings can be remembered. We can also use this to optimize our website and our services via the website.
    1. Third party analytical cookies: These cookies can track your surfing behaviour. These cookies are placed when analytical service providers are used, such as Google Analytics.
    1. Tracking cookies: These cookies are placed by a third party. By reading the cookies, the advertiser recognizes you when you visit a site in which he is also involved. If you continue surfing, personalized advertisements may be shown. These cookies can also keep track of your surfing behaviour, so that a sea-specific profile can be built up by these parties. This profile can be so detailed that personal data is involved.

B. What if you don't like cookies

  1. Your cookie settings were set by you on your first visit to our website. All non-functional cookies can be refused per category. Placement of cookies, other than functional or anonymous, analytical cookies, only takes place after an active action by you as a visitor. You can change your settings at any time via our website.

7. VIEW, MODIFY OR DELETE DATA

A. Your rights

  1. You have the right to:
    1. view your personal data;            
    1. submit a request for correction of data;
    1. make a request to have less data processed by us;

d.   request deletion of your data;

e.    have your data transferred to someone else;

f.    submit a complaint as further described in Article 8.

  1. If you have any questions or comments about HortiXchange's data processing, please send a request to support@hortixchange.com
  2. HortiXchange wants to be sure that the request for access has been made by you. That is why we kindly ask you to send a copy of your proof of identity, together with your request for inspection, correction or deletion. To protect your privacy, HortiXchange requests that you black out your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN) in this copy.
  3. HortiXchange will respond to your request as soon as possible, but in any case within four weeks.

8. RIGHT TO COMPLAINT

A. Internal treatment

  1. If you have complaints about the way of processing (personal) data, HortiXchange will be happy to help you resolve them in mutual consultation. Please direct your complaint to support@hortixchange.com for handling in the first instance.

B. Personal Data Authority

  1. Under the General Data Protection Regulation you have the right to submit a complaint to the Dutch Data Protection Authority about our processing of your personal data. You can contact the Dutch Data Protection Authority for this. More information about your right to complain can be found via: https://autoriteitpersoonsgegevens.com/nl/zelf-doen/privacyrechten/klacht-overgedrag-personal data

9. SECURITY OF COMMUNICATIONS BY SSL ENCRYPTION

A. SSL

  1. To protect you as a website visitor, HortiXchange uses secure encryption technologies. With SSL (Secure Socket Layer) your personal data is used encrypted on our site (so not visible to third parties). This way you can be sure that your data will only be visible to you and our server.

B. How do you recognize the security?

  1. We use SSL encryption in all parts of our site where your data is used, such as when filling out the contact form. You can check and recognize this yourself. When you are on an encrypted area of our site, you will see a lock symbol appear in the bottom right or top left corner of your browser. In addition, the URL also changes from http:// to https:// which also indicates that the page is secured.

10. SECURITY AND VERSION

A. We take it really seriously

  1. HortiXchange takes the protection of your data very seriously and therefore takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you feel that your data is not properly secured or there are indications of misuse, please contact us immediately via support@hortixchange.com.

B. Version

  1. The current version is 20221107

11. QUESTIONS

A. Contact person

  1. HortiXchange has appointed Auke Jon van der Velde as the person responsible for the GDPR. If you have any comments regarding this privacy statement or if you have general questions about the GDPR, please contact us at support@hortixchange.com